Shipping policy

Last updated: November 6, 2026

Winter Bear
3236 Ormonde Ct, Tracy, CA 95377, USA
Email: support@winterbear.store

Processing Time

Orders are processed in 1 to 3 business days (Monday to Friday, excluding US public holidays). Orders placed after a weekend or holiday are processed on the next business day. You will get an email when your order ships.

Shipping Rates and Delivery Times

United States: free shipping on every order. Delivery takes 5 to 8 business days after your order ships.
Worldwide: shipping is also free. Delivery takes 7 to 14 business days after your order ships.

Delivery times are estimates, not guarantees. Weather, carrier delays, holidays and customs checks can add time.

Order Tracking

When your order ships, we email you a tracking number. Tracking can take up to 48 hours to show updates after the label is created. If it does not update after that, email us.

Multiple Items

Items in one order may ship in separate packages and arrive on different days. You are not charged extra for this.

Address Errors

Please check your shipping address at checkout. We cannot change the address once the order has shipped. If a package comes back to us because of a wrong or incomplete address, we can send it again once you pay the new shipping cost.

Customs, Duties and Taxes (international Orders)

Orders sent outside the United States may be charged import duties, taxes or customs fees by your country. These are set by your local customs office and are paid by the buyer. We do not control or know these amounts in advance.

Lost or Damaged Packages

If your package arrives damaged or does not arrive, email support@winterbear.store within 30 days of the delivery date shown in tracking. Include your order number and, for damage, photos of the item and the box. We will send a replacement or refund.

Contact

Email support@winterbear.store. We reply within 1-2 business days.